Our Quality Approach
Nîmes Tourist and Congress Bureau has been awarded the national Qualité Tourisme label in conformity with the quality approach of Tourist Bureaux in France.
Our quality undertakings
Nîmes Tourist and Congress Bureau has made the following undertakings to provide the best possible service:
- Optimised signposting and access to our information points.
- Match opening hours to tourist visit patterns.
- Provide elegant, comfortable reception areas.
- Provide a courteous, warm and efficient welcome.
- Be available and attentive to expectations.
- Provide personalised advice concerning local tourist features.
- Updated information.
- Send literature requested within 48 hours.
- Reply to e-mails within 24 business hours.
- Enhance the welcome for foreign clientele by the presence of reception staff speaking two foreign languages and by providing tourist literature translated into several languages.
- Develop sustainable tourism by providing visitors with information about public transport and other environment-friendly solutions.
- Measure satisfaction by using questionnaires. Being attentive to your remarks and suggestions and taking them into account.
- Improve our services continuously.
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